Terms

Terms of Service

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Use License

1. Permission is granted to temporarily download one copy of the materials (information or software) on BookingKoala’s web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
   1. modify or copy the materials;
   2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
   3. attempt to decompile or reverse engineer any software contained on BookingKoala’s web site;
   4. remove any copyright or other proprietary notations from the materials; or
   5. transfer the materials to another person or “mirror” the materials on any other server.
2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by BookingKoala at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

1. The materials on BookingKoala’s web site are provided “as is”. BookingKoala makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, BookingKoala does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall BookingKoala or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on BookingKoala’s Internet site, even if BookingKoala or a BookingKoala authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on BookingKoala’s web site could include technical, typographical, or photographic errors. BookingKoala does not warrant that any of the materials on its web site are accurate, complete, or current. BookingKoala may make changes to the materials contained on its web site at any time without notice. BookingKoala does not, however, make any commitment to update the materials.

6. Links

BookingKoala has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by BookingKoala of the site. Use of any such linked web site is at the user’s own risk.

7. Site Terms of Use Modifications

BookingKoala may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law

Any claim relating to BookingKoala’s web site shall be governed by the laws of the State of Illinois without regard to its conflict of law provisions.

General Terms and Conditions applicable to Use of a Web Site.

 

Arlington Home Cleaning Service Terms

Arlington Home Cleaning provides professional residential cleaning services and takes reasonable care while performing each service. By booking an appointment, the client agrees to the following additional terms that govern our service, liability, claims process, and client responsibilities. These terms form part of the agreement between the client and Arlington Home Cleaning.

I. Client Responsibilities and Liability Limitations

• Pre-Existing Conditions & Wear and Tear: Arlington Home Cleaning is not responsible for pre-existing damage, defects, loose fixtures, worn surfaces, broken items, or malfunctioning appliances. Normal wear, deterioration (e.g., paint wear, grout issues), or deterioration that becomes visible during normal cleaning are considered normal conditions and are not our responsibility.

• Sensitive and Specialty Surfaces: Clients are responsible for informing Arlington Home Cleaning in advance of any specialty surfaces (e.g., marble, antique furniture) or items that require special handling. We are not responsible for damage to materials or finishes sensitive to standard cleaning products unless the client provides written instructions before the appointment.

• Securing Valuables and Fragile Items: Clients agree to secure jewelry, cash, medications, personal valuables, and sentimental items before the appointment. Clients must clear open shelving and accessible surfaces of all fragile or valuable items. Arlington Home Cleaning is not responsible for items that fall, break, or are misplaced when left unsecured, crowded, or accessible during service.

• Heavy Items and Appliance Movement: Cleaners are not required to move heavy furniture or appliances. If cleaning is requested behind or under major appliances, the client must move them before the appointment.

• Client Provided Products: If the client requests specific products or supplies be used, the client assumes all responsibility for damage or reactions that result from those products.

• Pets, Allergies, and Sensitivities: Clients must secure pets during the cleaning. If the client or anyone on the property has allergies or sensitivities to standard cleaning products, the client must notify us in writing in advance. We are not responsible for pet issues or allergic reactions.

• Items Left in Storage: We are not responsible for items left in boxes, piles, storage areas, bags, or other containers and are not responsible for the organization or relocation of personal belongings.

• Third-Party and Appliance Failure: We are not responsible for damages caused by third parties (contractors, guests) or for mechanical or electrical failure of appliances, fixtures, or equipment that may occur during or after cleaning.

• No Guarantee of Stain Removal: Certain stains, discoloration, and buildup may not be removable. Arlington Home Cleaning does not guarantee complete removal of stains or long-standing buildup.

II. Claims, Damages, and Limitations

• Claims and Photo Evidence: All concerns must be submitted through the official Arlington Home Cleaning Claim Form within twenty-four hours of the appointment and must include photos of the area or item. Claims submitted after twenty-four hours are not eligible for review.

• Walkthrough and Claim Review: Client approval of the home’s condition after a completed walkthrough will be considered during the claims review. All submitted claims require three to five business days to review. Possible outcomes include a re-clean, a credit, a partial refund, or a claim denial.

• Inspection Requirement (Consolidated): Arlington Home Cleaning reserves the right to inspect any claimed damage before accepting responsibility or approving repairs or compensation. Claims that do not permit inspection cannot be approved. Repairs completed prior to our inspection cannot be compensated.

• Damage Limitation: For any approved claim, Arlington Home Cleaning reserves the right to repair, replace, provide a credit, or compensate up to the cost of the original service or one hundred dollars ($100), whichever is less.

• Criminal or Theft Claims: If the client believes theft or criminal activity has occurred, the client must notify Arlington Home Cleaning within twenty-four hours and file a police report. Claims without a police report cannot be processed.

III. Service Conditions and Refusal of Tasks

• Unsafe/Hazardous Conditions: We reserve the right to refuse service or leave a property that presents unsafe, extremely unsanitary, or hazardous conditions. This includes mold, hazardous materials, biological waste, or chemicals. If cleaning cannot be completed due to safety concerns, the client remains responsible for time or travel costs already incurred.

• Right to Decline Unsafe Tasks: We may decline any task that could cause damage or poses risk, including using client provided products, cleaning sensitive surfaces, or handling items that should be professionally serviced.

• Hidden Damage: We are not responsible for hidden damage, water leaks, plumbing issues, loose attachments, or structural deterioration that becomes visible during cleaning.

IV. Scheduling and Pricing

• Access and Lockouts (Consolidated): The client must provide access to the property during the scheduled arrival window. If cleaners arrive but cannot access the property within fifteen minutes, the appointment may be cancelled and cancellation fees may apply.

• Cancellations: Cancellations with less than twenty-four hours notice may be subject to cancellation fees.

• Pricing Adjustments: Pricing is based on the estimated time and condition. Pricing may be adjusted for:

  • Condition requiring additional time/effort.

  • Significant worsening of condition for recurring clients.

  • Holidays or high-demand periods (with client notification).

V. Entry Consent and Documentation

• Entry Consent (Consolidated): By booking, the client grants Arlington Home Cleaning and its assigned cleaners permission to enter and remain inside the property during the scheduled appointment window for cleaning, supplies, breaks, and quality checks. This entry/exit is authorized and is not grounds for legal claims, trespassing, or unauthorized access complaints. The client is not required to be present during the appointment.

• Authority to Photograph: By booking, the client grants permission to take before and after photographs or videos for documentation and quality control.

VI. Dispute Resolution and Non-Solicitation

• Dispute Resolution: Any dispute must first be submitted in writing for good faith resolution. If unsuccessful, both parties agree to participate in mediation in Arlington County, Virginia.

• Binding Arbitration: If mediation fails, the exclusive method of resolving any claim shall be binding arbitration conducted in Arlington County, Virginia. Both parties waive the right to trial by jury.

• Public Reviews During Claims: If a claim is active, the client is asked to allow the claim review process to be completed before posting public reviews.

• Non-Solicitation: Clients agree not to offer direct employment or side work to Arlington Home Cleaning cleaners for a period of two years. A referral fee of five hundred dollars ($500) may apply for violations.