Arlington Home Cleaning LLC (“we,” “us,” or “the Company”) respects your privacy. This Privacy Policy explains what information we collect when you request a quote, book a cleaning, text or call us, or use this website, and how that information is used, shared, and protected.
1. Information We Collect
- Contact and service information: name, service address, billing address, phone number, and email address.
- Property access information: entry instructions, lockbox or garage codes, alarm codes, parking notes, and pet information you choose to provide so a cleaning can be performed.
- Booking details: service type, frequency, square footage, special instructions, and notes about the condition of the property.
- Payment information: processed by our third-party payment processor. We do not store full card numbers on our systems.
- Communications: text messages, emails, and phone calls with our team, including call recordings or transcripts where applicable and permitted by law.
- Photographs: before and after photos taken for quality assurance, training, and marketing, as described in our Terms of Service.
- Website and device data: IP address, browser type, pages viewed, and referring site, collected through cookies and analytics tools.
2. How We Use Your Information
- To schedule, dispatch, and perform cleaning services.
- To communicate with you about quotes, appointments, arrival windows, changes, and follow-up.
- To process payments, issue receipts, and resolve billing questions or claims.
- To maintain service quality, investigate claims, and train contractors.
- To send promotional offers and service reminders, which you may opt out of at any time.
- To comply with legal obligations and enforce our Terms of Service.
3. Text Messaging
By providing your phone number, you consent to receive text messages related to your booking, including confirmations, arrival notifications, scheduling changes, and follow-up. Message and data rates may apply. Transactional messages necessary to fulfill a booked service are not optional. You may opt out of promotional or marketing texts at any time by replying STOP. Consent to receive marketing messages is not a condition of purchase. Mobile information will not be shared or sold to third parties or affiliates for marketing or promotional purposes.
4. How We Share Information
We do not sell your personal information. We share it only as needed to run the business:
- Independent contractors: assigned cleaners receive the service address, access instructions, arrival window, and relevant job notes.
- Service providers: our scheduling platform, payment processor, communications platform, email provider, and analytics providers, each acting on our behalf.
- Legal and safety: where required by law, subpoena, or court order, or to investigate suspected fraud, theft, or threats to safety.
- Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this Policy.
5. Photographs
We may take before and after photographs of cleaned areas for quality assurance, training, and marketing. We do not knowingly photograph people, personal documents, or identifying details, and we make reasonable efforts to exclude them. You may opt out of marketing use of photographs of your property at any time by notifying us in writing.
6. Property Access and Security Information
Access codes, keys, and alarm information are treated as confidential and are shared only with the contractor assigned to your property and the staff coordinating your service. You may ask us to delete stored access information at any time. If you cancel recurring service, we recommend changing any codes previously provided, as a matter of ordinary security practice.
7. Cookies and Analytics
This site uses cookies and third-party analytics to understand traffic and improve the site. You can disable cookies in your browser settings, though some parts of the site may not function properly as a result.
8. Data Retention
We retain booking, billing, and communication records for as long as needed to provide services, resolve disputes, and satisfy tax, accounting, and legal requirements. We delete or anonymize information when it is no longer needed for those purposes.
9. Your Rights
You may request access to the personal information we hold about you, ask us to correct it, or ask us to delete it, subject to records we are required to keep. Virginia residents may have additional rights under the Virginia Consumer Data Protection Act. To make a request, contact us using the details below. We will verify your identity before acting on a request.
10. Children’s Privacy
Our services are directed to adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.
11. Third-Party Links
This site may link to third-party websites. We are not responsible for the privacy practices or content of those sites.
12. Changes to This Policy
We may update this Policy from time to time. Continued use of our services after an update constitutes acceptance of the revised Policy.
13. Contact Us
Arlington Home Cleaning LLC
Email: support@arlingtonhomecleaning.com
Phone: 571-350-0866