Giving a cleaning company your key or code is a big choice. Ask questions before you sign up for regular service. A few minutes on the phone can tell you a lot. Here are the questions we would ask.
Is the Company Licensed and Insured?
This is a fair question to ask. A licensed and insured company has responsibility if something goes wrong. Arlington Home Cleaning is licensed and insured. We are happy to give you proof in writing. It is smart to ask for this before someone works in your home.
What’s Actually Included in the Price?
Cleaning means different things to different companies. Ask what is included in a standard cleaning and what costs extra. Things like inside the oven, the fridge, or the windows may not be included. We explain this more in How to Read a Cleaning Quote: Questions Worth Asking. That page shows the things that surprise people.
How Is Pricing Structured?
Ask if prices are flat rate, hourly, or by square feet, and if there is a minimum. Our standard cleaning starts at $135 for a studio. Deep cleaning starts at $210. Move-in or move-out cleaning starts at $285. Price depends on your home’s size and shape. Regular service gets a discount: 15% off weekly, 10% off every two weeks, 5% off monthly. Ask about this if you want ongoing service.
Who’s Actually Doing the Cleaning?
Some companies send their own workers. Others use independent contractors. Some use someone else without telling you. Ask directly: who will be in my home? Will it be the same person each time? The same person learns what you like, your pets, and where things go.
What Happens If You’re Not Satisfied?
Ask what happens if you are not happy with the cleaning. Will they come back? Can you tell them which rooms need more work? Who do you call? Get clear answers before you book. This shows how much a company cares about what you think.
How Do They Handle Scheduling, Access, and Changes?
Ask how you contact them to reschedule. Ask how they get into your home (lockbox, code, or key). How much notice do you need to give for changes? Clear answers mean the company is easy to work with.
Red Flags Worth Noticing
Watch out for these red flags. Vague answers about licensing and insurance. Pressure to book right now without explaining what is included. No clear way to reach a real person if something goes wrong. Price much lower than other quotes. A company that cannot explain how it works clearly is harder to work with.
Bring the List With You
Use this list when you talk to any cleaning company. If you are looking in Arlington or Northern Virginia, our FAQ page answers many of these questions. You can ask for a quote on our booking page or call 571-350-0866.